Legal
Refund Policy
Last updated: November 14, 2026
This page says exactly when you can get your money back and how to ask. It is written in plain language. Where it conflicts with a consumer right where you live, that right wins — nothing here is meant to take it away.
The short version
- First Pro purchase: full refund within 14 days, no questions asked, if you have used fewer than 20 AI credits.
- 7-Day Project Pass: non-refundable outside the EU/EEA and UK. It is a one-off purchase that starts delivering the moment you use it, and at its price the cost of handling refunds is higher than the refund itself. It never renews. Inside the EU/EEA and UK, the statutory 14-day right below still applies.
- A renewal you did not want: cancel any time; if a renewal charge surprised you, ask within 7 days of the charge and we refund it if the credits are unused.
- Consumed credits are not refundable — they are delivered instantly and cost us real money the moment they are spent.
- EU/EEA and UK consumers: the 14-day statutory right below applies regardless of credits used.
- Enterprise and team invoices follow the terms in that agreement, not this page.
Statutory rights
Consumers in the EU/EEA and the UK have a 14-day right of withdrawal for digital services. Services that start immediately can be exempted from that right when the customer gives express consent — we do not rely on that exemption. If you ask within 14 days of your first purchase, you get the refund, even if you have used more than 20 credits. This paragraph overrides the credit thresholds above wherever they conflict.
Consumers in India are covered by the Consumer Protection Act, 2019 and the E-Commerce Rules, 2020. This policy is the refund process those rules refer to; the grievance contact is below.
The 7-Day Project Pass
The Pass is a one-off purchase, not a subscription: it grants Pro access for 7 days and 70 AI credits once, then expires on its own. Nothing renews and nothing is charged later.
The Pass is non-refundable outside the EU/EEA and UK. It costs $3.99 / ₹99, and the cost of processing a refund and a support ticket is higher than the product itself — so we do not offer one. If it does not suit your needs, the free tier is the right place to find that out before buying.
EU/EEA and UK buyers: the statutory 14-day withdrawal right still applies, even to a used Pass. That is the law, not a policy choice, and we state it rather than hide it.
What this policy does not cover
- Credits that have already been spent on AI requests.
- Accounts suspended for abuse under the Terms of Service.
- 7-Day Project Pass purchases outside the EU/EEA and UK.
- Payment disputes filed without contacting us first — you can still file one, but emailing us is faster and we can usually fix it the same day.
How to request a refund
- Email contact@toolzum.com with the subject Refund request.
- Include your order ID (from the receipt Dodo Payments emailed you) and the account email.
- We acknowledge within 1 business day and decide within 3 business days.
- Approved refunds go back to the original payment method through Dodo Payments, typically within 5–10 business days depending on your bank.
Cancellation is not the same as a refund
Cancelling stops future charges and keeps your access until the end of the period you already paid for. A refund returns money you have already been charged. You can cancel from your account page or by email. We do not charge after cancellation.
Changes to this policy
If we change this policy, the date at the top changes with it and the new version applies to purchases made after that date. Whatever was in force when you bought is what applies to that purchase.
Related: Terms of Service, Privacy Policy, Data Processing Addendum.