Net Promoter Score Calculator
Compute NPS from promoter/passive/detractor counts — loyalty in one number. Score above 50 for world-class loyalty — free, local, no signup.
How to Use the Net Promoter Score Calculator
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Frequently Asked Questions
How is NPS computed?
%Promoters (9–10) minus %Detractors (0–6); passives (7–8) count in neither. Sixty responses: 30 promoters, 10 detractors scores +33. The tool labels scores Excellent (70+), Great (50+), Good (30+), Needs Improvement (0+), Poor (below 0) with a 10-entry history and CSV export.
What is a good NPS?
Above 0 is good, above 50 excellent, above 70 world-class. Compare within industry — telecom baselines differ from SaaS.
Response bias?
Extreme experiences respond most — weight by segment and track trends over absolutes. Follow every detractor response personally.
Is survey data uploaded?
No — math runs locally in your browser. Data never leaves your device.
Last updated October 2026